IPC has, yet again, passed the annual ISO 9001 audit with flying colours giving testament to the consistently high standard of service it provides.
As usual, the customer survey was distributed to clients so they could rate IPC’s performance and there were a high percentage of ‘Better than expected’ and ‘Outstanding’ ratings.
Many customers also took the opportunity to make personal comments and here a just a few of them:
‘I’m really happy with the service. Always quick to respond and always making courtesy calls to check progress and confirm next step etc.’
‘It is always a pleasure dealing with IPC staff who can never do enough for us!’
‘Any queries we have are always dealt with promptly and a first class service is always provided.’
The Director of The IPC Group, Graham Light, said ‘The IPC Group is totally committed to serving its clients well and will continue to work to the highest standards at all times.’